Returns & Exchanges

At HexClad UK, we stand behind the quality of our hybrid cookware and offer a 30-day trial period to ensure your complete satisfaction. If you are not entirely happy with your purchase, you can return your items for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and postcode to start the process and select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is approved, we will provide a prepaid shipping label via email which you can print at home or at a designated drop-off point.

• 3.
  Package Your Cookware

  Securely pack the items in their original packaging or a sturdy box to ensure they are protected during transit back to our warehouse.

• 4.
  Receive Your Refund

  After our team inspects the returned goods, we will process your refund to your original payment method within 7-10 business days.